Complaints, reviews and appeals

University administrators do not have to be all things to all people. But they do have to comply with many requirements. This is nowhere more apparent than complaint, review and appeal processes. There are external complaint and review processes, and - if Commonwealth Standards and Codes are to be implemented - internal complaint, review and appeal processes.

Complex? There are overlapping requirements - similar but not the same - time limits and performance standards to be met. And who could forget Complaint Handling at Universities: Australasian Best Practices Guidelines (2016)?

We take a look at these issues in our September 2021 Duncan Lawyers Newsletter.